Cancellation & Refund Policy
We understand plans change. Our transparent cancellation guidelines ensure hassle-free refunds for outstation taxis, hourly rides, and holiday packages.
Policy Sections
1. Outstation & Local Taxi Cancellations
Cancellation fees for taxi bookings depend on when the request is placed relative to scheduled pickup time:
| Cancellation Timeline | Outstation Cabs Refund | Hourly Local Rides Refund |
|---|---|---|
| 24+ hours before pickup | 100% Full Refund | 100% Full Refund |
| 6 to 24 hours before pickup | 90% Refund (10% admin fee) | 90% Refund |
| 2 to 6 hours before pickup | 75% Refund | 50% Refund |
| Less than 2 hours or driver en route | No Refund (Driver compensation) | No Refund |
2. Vacation & Tour Package Cancellations
Tour package cancellations involve third-party hotel bookings and itinerary reservations:
30+ Days Prior
100% Refund minus minimum processing fee (₹500 per booking).
15 - 30 Days Prior
75% refund of total package cost.
7 - 14 Days Prior
50% refund of total package cost.
Less than 7 Days
Non-refundable due to pre-paid hotel and vehicle blockages.
3. Refund Method & Timelines
Automatic Reversal to Original Payment Source
Approved refunds are credited back directly to the original UPI ID, Credit/Debit card, or Netbanking account used during checkout within 3 to 5 working days.
4. Customer No-Show Policy
If a driver arrives at the pickup point and waits past the standard 45-minute grace period without passenger contact or response, the booking will be marked as a No-Show and no refund will be issued.