Privacy Policy

1. Information We Collect

When you register, book a taxi, reserve a vacation package, or contact our support team, we gather specific personal data necessary to provide seamless mobility services:

Personal Details: Full Name, Email Address, Phone Number, and Billing Address.
Travel & Booking Data: Pickup & Drop Location, Route details, Booking dates, Passenger count, and Special Requests.
Payment Information: Transaction IDs and payment tokenization data via encrypted, PCI-DSS compliant payment gateways (we never store full credit card or CVV details).
Technical & Location Data: Device model, IP address, browser type, and GPS coordinates during active taxi trips for driver allocation and safety.

2. How We Use Your Information

We utilize your information strictly to enhance your journey and streamline operations:

Trip Execution

To confirm bookings, assign driver partners, send live tracking alerts, and issue invoices.

Safety & Support

To monitor trip status, resolve customer care tickets, and handle emergency SOS signals.

Service Communication

Sending SMS, WhatsApp notifications, and email updates regarding your ride or tour itinerary.

Platform Optimization

Improving our app algorithms, fleet availability in high-demand zones, and route accuracy.

3. Data Sharing & Disclosure

We respect your confidentiality. OrboJourney does NOT sell or rent your personal information to third-party advertisers. We share data only with:

Verified Service Providers & Drivers: Essential details (passenger name, phone number, pickup location) are shared with driver partners to facilitate pickup.
Payment Gateways & Banking Partners: Encrypted authorization request for transaction processing.
Legal & Regulatory Authorities: Only when strictly mandated by law enforcement agencies, court orders, or to protect public safety.

4. Security & Encryption

256-Bit SSL Encryption

All data transmitted between your browser and our servers is secured using SSL/TLS encryption. We enforce rigorous access controls and routine vulnerability assessments.

5. Your Rights & Choices

As a user of OrboJourney, you retain full rights over your data:

Access and export your profile details and booking history anytime.
Request corrections to inaccurate personal records.
Opt-out of promotional newsletter emails via the unsubscribe link.
Request complete deletion of your user account by contacting support.

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